Frequently Asked Questions

Our primary concern is that your loved one feels comfortable here at Vineyard Post Acute whether they need nursing or rehabilitation care.

Question
How do I find out about activities provided for the resident?

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update- reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and families to visit and attend our special events.

Question
What role does Social Services play at Vineyard Post Acute?

Our social service team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

Question
How is the laundry done? Can family members take laundry home to do?

Should you wish to have Vineyard Post Acute wash the laundry please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

Question
What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered in the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Question
Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

Question
Is there any private space available to use?

You may reserve the Cool Room for any special events (birthday, holidays, meals) with notice. Please contact us via the contact form for more information.

Question
Can children visit?

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

Question
Can we bring a family pet to the facility?

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

Question
How often will a physician or health professional visit?

Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Question
Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) log, located at the Nurses Station.

Question
Can my loved one receive mail?

Mail is delivered to residents personally daily except for weekends and holidays.

Vineyard Post Acute
Attn: __________________ Room No. _______
101 Monroe Street, Petaluma CA 94954

Question
Is smoking permitted in the facility?

For the safety and welfare of all residents and staff, Vineyard Post Acute is a non-smoking facility. There are designated smoking areas in the outdoor areas.

Question
Where should I park, when I come to visit?

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

Question
Can I bring in my loved one’s favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Question
Is there someone who provides haircuts?

We have beauticians available Monday and Tuesday from 8 am to 4 pm. All services available including haircuts, perms and color. Please contact Jennie to set up an appointment. Payment for all services is made in advance or at the Beauty Shop during appointment.

Question
Will my loved one’s room have a television?

Cable is provided to all residents free of charge. Each resident needs to provide their own television.

Question
Will my loved one have telephone and internet access?

All the rooms currently feature free cable television. However, feel free to bring in your own television from home. Please ask about Wi-Fi Internet service.

Question
How often will the Rehabilitation staff work with my loved one?

Our rehab director can inform you of the rehabilitation program designed for your loved one, dependent on their nursing needs.

Question
Will Medicare cover my stay in the facility?

Residents must have a Medicare card that reads “Hospital Insurance”. They must also be admitted to the facility with a physician order within 30 days of a three-consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Question
Who do I talk to about food preferences? Are there alternate options to each day’s menu?

Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Dietary Director and they will try their best to accommodate needs.

Our Dietitian and Dietary Director also monitor nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at care conferences.

Question
What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here at Vineyard Post Acute and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct nursing care. If you have any concerns or praise for our staff, please feel free to contact our Social Services department. They will be able to address any apprehensions you may have regarding any particular staff members.

Question
What is an Ombudsman?

An Ombudsman is an advocate for residents. He/She is a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. An Ombudsman is not able to tell the facility what to do, but is able to be a voice for a resident with a concern.
Ombudsman phone number: (707) 526-4108

Question
Who do I talk to about questions in regards to financials, billing, and/or admission paperwork?

Vineyard Post Acute employs a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.